If you cannot access the Instant Intelligence site, try the following steps to identify the problem.
- See if you can access other websites in your web browser.
If you can't, you'll need to check your network and internet connections and make sure they are all working. Contact your system administrator.
- Can other users access Instant Intelligence?
If they can, the problem is most likely something to do with your organisation's network and internet access policies - something is not letting your user account or your computer access Instant Intelligence - contact your system administrator.
- Have you connected before?
If you have been able to connect in the past but cannot connect now, and other users or computers are having the same problem, check www.instantintelligence.com for information and contact support@instantintelligence.com to report a problem.
- Are there any system policies, filters or restrictions?
Contact your system administrator to see if there are any filters, restrictions or access policies on your network that might be blocking access to Instant Intelligence, and if so, ask them to be removed.
- It may be that your network's Internet Security (ISA) server does not have the most up to date Root Certificates.
The first thing to try is to attempt to run Windows Update on your PC, selecting Custom and not Express. Unselect all the High Priority updates (we only want an Root Certificate updates) then Select “Software, Optional”. You should see a reference to Root Certificates - make sure this is the only item selected and click Install Updates. Once again make sure that only the Root Certificates update is selected and press Install Updates.You may have to reboot your PC and this may well fix the problem, but it is possible that you may need to have this process repeated on the ISA server. See if updating your PC cures the problem first.
If you prefer not to run Windows Update, then have a look at http://support.microsoft.com/kb/931125 . This is a link to a page at Microsoft that has the latest Root Certificate Update.
Finally if all else fails, you may need to consider installing the two Root Certificates that are need for Network Solutions issued certificates. The instructions on how to do this are at http://customersupport.networksolutions.com/article.php?id=1196. This process is exactly the same for ISA server 2000, 2004 and 2006.You will need a copy or the Instant Intelligence certificates, which you can request by email at support@instantintelligence.com.